Roundivo · Help

Support

Most questions can be answered without sharing real participant lists.

Direct contact

Email us with the subject “Roundivo Support”. Your request goes directly to the developer.

Open the app’s settings and choose “Restore purchases”.
Use the same Apple or Google store account as for the purchase and be connected to the internet.
Apple and Google purchases cannot be restored across platforms.
For payment or refund questions, the support and refund channels of the store you used apply. Your tournaments stay usable in the meantime.

Complete link? The part after the “#” is the key. Copy the whole link or scan the QR code again.
Expired or stopped? A board runs for 24 hours with Free and 7 days with Pro, counted from the first start for the tournament. After that, or after “Stop”, it is deleted. Starting again does not extend the lifetime.
All places taken? A board has room for up to 10 viewers, up to 100 with Pro.
Organisers: Check your device’s internet connection and clock. You restart a stopped or expired board in the tournament’s Live Board dialog and share the new link.

On the old device, open the tournament and choose “Share & export”, then “Save backup”. With Pro you can back up all tournaments in one file.
Transfer the .roundivo file to the new device, for example by AirDrop, email, or cloud storage.
Open the file with Roundivo or choose “Open backup” in the app. Files with the .turnierabend extension from older versions open as well.
If you have Pro, restore it first with “Restore purchases”. Without Pro, an opened backup uses your free tournament.

On the device: Deleting the app deletes all tournaments and settings. You delete single tournaments with “Delete tournament”. Save a backup first if you want to keep them.
Live Board: “Stop” deletes the board on the server immediately; otherwise the server deletes it after expiry.
External copies: You delete exports, backups, and email attachments yourself at their destination.
Purchase: A purchase stays with your store account and can be restored. The “free tournament used” marker can outlast an uninstall.